FAQs
Frequently Asked Questions
Q: Do you sell OEM equipment?
A: No, we only sell accessory gauges and equipment.
Q: Do you sell Marine or spare parts equipment?
A: No, we do not sell Marine parts. We are solely automotive vehicle parts.
Q: If I want a part that’s not on the store can you order it in?
A: No. We only sell what is on the store.
Q: My order says it’s on backorder, when will I get it?
A: Backorder delivery times vary depending on the item and supplier availability. Please contact us at vdosales@vdosales.com.au with your order number or part number for an estimated delivery timeframe.
Q: Can I exchange a part I’ve bought for another?
A: No. We do not offer refunds or replacements for items delivered as ordered.
Q: I don’t want my item anymore; can I return it and get a refund?
A: No. We do not offer refunds or returns for items delivered as ordered.
Q: I have a part number, can I get a quote on it?
A: Absolutely. If we stock the part and it is in our store we can provide a quote for it. Please note that we cannot quote for items not already on our store, and all prices for products can be located on the items in the store.
Q: Can you process an order for me and send me a pro-forma invoice?
A: Please contact us at vdosales@vdosales.com.au with the part numbers and quantities you need to discuss assistance with your order or a pro-forma invoice. You can also order directly through our online store.
Q: Can I open a trade account with you?
A: We do not offer the option for trade accounts.
Q: I have a part number, how can I find it in the store?
A: You can search for part numbers by using the Search function on the left-hand side of the top banner of our shop.
Q: I have a photo of what I need, how do I send a photo?
A: Please email through to: vdosales@vdosales.com.au. Any images to help us determine what product you’re after, or what product might suit your equipment, is always valuable.